Home / News / What’s changed, FAQ and more – Chicago Tribune

What’s changed, FAQ and more – Chicago Tribune


Hello readers,

Here’s what you need to know about the new chicagotribune.com and answers to frequently asked questions.

Faster loading times

Our simpler, cleaner design loads faster, so you can spend less time waiting and more time reading our award-winning local journalism.

Use any device

The site can be easily viewed on mobile, desktop or tablet devices, each with a custom view. We’ve also reduced the number of widgets and other interventions that negatively impact the reader experience.

Better navigation

Streamlined site navigation is better organized, making it easier to find sections and topics that interest you.

Sign up for newsletters and alerts

A sign up button is prominently displayed on the home page under Latest Headlines and in the main navigation bar.


Although we’ve tried to fix things you didn’t like about the old site, we realize there’s always room for improvement. We will continue to make fine-tuning based on your feedback. What would you like? What doesn’t work for you? Please let us know at: feedback@chicagotribune.com.

Still have questions about the new site? Here you can find answers to some common questions.

How do I log in? Why does the login screen look different?

To sign in on mobile devices, tap a person’s silhouette in the upper-right corner (to the left of the magnifying glass) and then tap the blue “Sign in” button. A “Sign in” button will automatically appear on the desktop.

When the login screen opens you will notice some changes. First, it has a different URL (mng-prod.auth0.com) than the rest of the site. You’ll also notice that the login screen has a different layout.

You still have options to sign in with a Google, Facebook, or Apple account; You can tap one of these options and follow the instructions. Or, if you have a special site login, you can enter your email address and password and tap the “Sign In” bar.

note: You can no longer sign in with a Twitter or Yahoo account.

What if I don’t want to sign in with a Google, Facebook, or Apple account and I don’t have a special site login?

From the login screen, tap the Sign Up tab, enter your email address, and create a password to sign up for a free, limited-access account.

Where’s my favorite part?

To browse our sections and topics, tap the All Sections button (three horizontal lines) in the top left corner of the site, then tap a section name to see a list of subsections (for example, tap “Sports” to find the “Chicago Bears” section).

How can I search for a specific story or page?

Tap the magnifying glass in the upper right corner.

Where is e-Newspaper?

You can find the link to the e-Gazette, which is a digital copy of the day’s print edition, under the date in the upper left corner on desktop or in the drop-down menu on the left on mobile. Unlimited access to the e-Newspaper is reserved for subscribers.

Where can I find obituaries and obituaries?

There is a link to our obituaries section in the navigation list at the top of the site on desktop or in the drop-down menu on the left on mobile. You can also find obituaries in the same place.

How can I contact someone in the newsroom?

At work How to contact us for customer service and subscription questions? – and more.

Will this change affect my smartphone app?

Changes to our smartphone app should be limited.

How do I subscribe?

To see our current best deals, on desktop, tap the blue “Subscribe Now” button from the All Sections button in the top left corner of the site. Or go to: chicagotribune.com/subscriptions.

I’m already subscribed. How do I manage my account online?

Make sure you are logged in to the site. Then, on desktop, tap your avatar to the left of the magnifying glass in the top-right corner of the site. Select “Account Settings” from the drop-down menu.

Moreover Contact us for customer service and subscription questions.


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